1. About Deload
Deload is operated by DELOAD LIMITED, a company registered in England and Wales under company
number 17047618, whose registered office is at 100 Goddard Place, London N19 5GT.
These Terms govern your subscription to and use of the Deload platform.
By selecting the acceptance checkbox and completing signup, you agree to these Terms and the
subscription details displayed at checkout.
2. Business use and account registration
Deload is provided for business use. By signing up, you confirm that you are acting for
purposes relating to your trade, business or profession and have authority to enter into
this agreement on behalf of the business named on your account.
You must provide accurate account information, keep your login details secure and notify us
promptly of any unauthorised access.
You are responsible for the actions of users you authorise to access your account and for
assigning appropriate access permissions.
3. Our service
Deload provides access to the features included in your selected subscription plan, which may
include advertising tools, customer relationship management, messaging, automations, landing
pages and reporting.
We will provide the service with reasonable care and skill. We do not guarantee uninterrupted
or error-free access. Maintenance, updates and third-party outages may temporarily affect
availability.
We may update the platform, but will not materially reduce the core features of your paid
plan during your minimum commitment without your agreement or an appropriate remedy.
Your plan's features, usage allowances, additional charges and any agreed support arrangements
will be described at checkout or in your written order confirmation.
4. Three-month minimum commitment
Your subscription has an initial minimum commitment of three consecutive months, starting on
the subscription start date shown at checkout.
Where you select monthly billing, you commit to paying three monthly subscription payments at
the agreed price. Monthly billing does not make the initial commitment cancellable on a
month-to-month basis.
You may give notice to cancel during the initial commitment, but cancellation will take effect
at the end of that commitment. Subscription fees remain payable until then, except where you
are entitled to end the agreement because of our material breach or applicable law.
Not using the platform, changing your business plans or receiving disappointing advertising
results does not release you from the minimum commitment.
5. Fees and payment
Your subscription price, billing frequency, applicable taxes and any additional charges will be
displayed at checkout.
Subscription fees are payable in advance. You authorise our payment provider to collect
recurring payments using your selected payment method.
Advertising spend is separate from your Deload subscription. Optional services and usage-based
charges, including messaging or other third-party charges, must be disclosed before you incur
them.
If a payment fails, we may request an alternative payment method and suspend access after
giving reasonable notice. Suspension for non-payment does not cancel fees properly due under
this agreement.
6. Renewal and cancellation
After the initial three-month commitment, your subscription automatically renews monthly unless
cancelled.
You can cancel through your account, where that facility is available, or by emailing
hello@deload.co.uk. We must receive
your cancellation before your next renewal date to prevent the next monthly charge.
Cancellation takes effect at the end of the initial commitment or, once that commitment has
ended, at the end of your current paid billing period. Your access continues until that date.
Cancelling Deload does not automatically stop advertisements running through Meta or other
advertising platforms. You must separately pause or cancel those campaigns and check their
status directly with the advertising provider.
7. No-refund policy
Except as expressly stated in these Terms or required by law, subscription payments are
non-refundable.
We do not provide refunds or credits for:
- Change of mind or changes to your business circumstances.
- Failure to use the platform.
- Cancellation during the minimum commitment.
- Unused time within a paid billing period.
-
Advertising rejection, poor campaign performance or failure to generate leads, sales or
profit.
This policy does not prevent correction of duplicate or incorrect charges, or any refund or
other remedy due because of our material breach or applicable law.
8. Facebook, Instagram and other advertising payments
You are responsible for advertising budgets and payments made to Meta, including Facebook and
Instagram, and to any other advertising provider.
Advertising charges are separate from Deload subscription fees. Using Deload to create, publish
or manage an advertisement does not make Deload the recipient of payments charged directly by
the advertising provider.
You are responsible for reviewing and approving campaign settings, including budgets,
audiences, schedules and spending limits, before publication, and monitoring your campaigns
after launch.
Deload does not control Meta's billing systems, payment collection, advertising auctions or
refund decisions. We are not responsible for charges correctly incurred under campaign settings
you approve, or for billing errors attributable to the advertising provider.
Billing disputes and refund requests relating to payments collected by Meta or another
advertising provider must be raised directly with that provider. Cancelling Deload does not
cancel any outstanding advertising charges.
Nothing in this clause excludes responsibility for loss caused by Deload's own breach of this
agreement or negligence where that responsibility cannot lawfully be excluded.
9. No guarantee of advertising success
Deload does not guarantee the success of any advertisement or campaign created, published or
managed through the platform.
We do not guarantee any particular number or quality of leads, enquiries, bookings, customers,
sales, revenue, profit, cost per lead or return on advertising spend.
Campaign results depend on factors including your offer, pricing, creative materials, audience,
competition, budget, website, follow-up process and the advertising provider's systems.
Templates, AI-generated content, recommendations and reporting are tools to support your
decisions. You must review content and campaign settings before use. Examples or previous
results are not promises of future performance.
Poor advertising performance does not, by itself, constitute a failure by Deload to provide the
subscription service or entitle you to a refund.
10. Advertising accounts and third-party services
Your use of Meta and other connected services is subject to their own terms and policies.
You are responsible for maintaining the necessary accounts, permissions and payment methods and
complying with the advertising provider's requirements.
We cannot guarantee that an advertisement will be approved or that an account will remain
unrestricted. We are not responsible for rejection, suspension, policy changes or outages
caused by a third-party provider, except to the extent caused by our own breach of this
agreement.
These provisions do not remove Deload's data protection responsibilities for third-party
processors that Deload appoints.
11. Your content and acceptable use
You are responsible for the accuracy, legality and ownership or licensing of content you upload,
generate, approve or publish.
You must not use Deload for unlawful activity, misleading advertising, unauthorised messaging,
infringement of intellectual property rights or attempts to compromise the platform.
You must not upload personal data that you have no lawful authority to process or disclose.
You grant us permission to process and display your content only as necessary to provide and
support the service. You retain ownership of your content.
Deload and its licensors retain ownership of the platform, software, branding and templates.
Your subscription grants you a limited right to use them for your business during the
subscription.
12. Data protection and customer data
Each party must comply with the data protection laws applicable to it, including the UK GDPR
and the Data Protection Act 2018, as amended.
For personal data relating to your clients, leads and other contacts that Deload processes on
your behalf, you are the data controller and Deload is the data processor. Our Data Processing
Agreement forms part of these Terms and governs that processing. If there is a conflict
concerning the processing of that data, the Data Processing Agreement takes priority.
You remain responsible for establishing a lawful basis for collecting and using personal data,
providing appropriate privacy notices, keeping information accurate and obtaining any consent
required for marketing communications.
Deload will process personal data on your behalf only on your documented instructions,
including those necessary to provide the service, unless otherwise required by law. We will
ensure that authorised personnel are subject to confidentiality obligations and implement
appropriate technical and organisational security measures.
Our Data Processing Agreement sets out arrangements for third-party processors, international
transfers, assistance with individuals' rights, security incidents, compliance information and
audits, and the return or deletion of personal data when the service ends.
We will notify you without undue delay if we become aware of a personal data breach affecting
data we process on your behalf and provide assistance as required by applicable law and our
Data Processing Agreement.
We will not sell personal data processed on your behalf or use it for our own advertising. Any
use of that data to train general-purpose AI models requires a separate, expressly agreed
arrangement and a lawful basis.
Where Deload acts as a controller for account, billing and other information processed for its
own purposes, our Privacy Policy explains how we use
that information and how individuals can exercise their rights.
Data protection enquiries should be sent to
hello@deload.co.uk.
13. Marketing communications and tracking
You are responsible for ensuring that marketing campaigns you instruct Deload to send comply
with applicable data protection and electronic marketing laws, including any requirements for
consent, identification of the sender and an effective opt-out.
You must respect unsubscribe requests and objections to marketing and must not use the platform
to contact individuals unlawfully.
Where you install advertising pixels, cookies or other tracking technologies on your website or
landing pages, you are responsible for providing appropriate information and obtaining consent
where required.
Deload remains responsible for compliance in relation to its own website tracking and marketing
activities.
14. AI features and sensitive information
AI-generated content may contain inaccuracies or unsuitable material. You must review it before
publishing or relying on it, including checking advertising claims, intellectual property rights
and compliance with applicable rules.
Where an AI feature processes personal data on your behalf, that processing must be covered by
the Data Processing Agreement and the applicable supplier arrangements.
You must not upload health information, injury records, medical information or other
special-category personal data unless the relevant feature is expressly intended to support it
and the necessary processing arrangements and safeguards have been agreed.
Where such processing is permitted, you are responsible for establishing both a lawful basis and
the additional legal condition required for processing special-category personal data.
15. Data export and deletion
You may request the return or deletion of personal data processed on your behalf by emailing
hello@deload.co.uk.
At the end of the service, Deload will, at your choice, return or delete that personal data and
delete existing copies, unless applicable law requires retention, in accordance with the Data
Processing Agreement.
The Data Processing Agreement will specify the export process, applicable timeframes and
treatment of backup copies. Any retained backup data must remain protected and must not be used
for other purposes.
We may retain information for which Deload is independently a controller where there is a lawful
reason to do so, as explained in our Privacy Policy.
16. Suspension and termination
We may suspend access where reasonably necessary to address non-payment, unlawful use, a serious
security risk or a material breach of these Terms.
Where practical, we will explain the reason and give you a reasonable opportunity to resolve the
issue.
Either party may terminate this agreement if the other commits a material breach and fails to
remedy it within 14 days of receiving written notice requiring it to do so.
If you terminate because of our unremedied material breach, future subscription charges will
stop and we will refund prepaid fees attributable to the period after termination.
Termination does not remove obligations concerning confidentiality, data protection, properly
accrued payments or other provisions intended to continue after the agreement ends.
17. Liability
Subject to the exceptions below, Deload's total liability arising out of or in connection with
this agreement will not exceed the subscription fees paid or payable by you during the 12 months
immediately preceding the event giving rise to the claim.
Subject to those exceptions, we will not be liable for indirect or consequential losses, or loss
of profit, revenue, anticipated savings or business opportunity.
Nothing in these Terms excludes or limits liability for death or personal injury caused by
negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be
excluded or limited.
These Terms do not restrict individuals' statutory data protection rights or the powers of a
data protection regulator.
The advertising disclaimers explain the limits of the service and do not remove our obligation
to provide it with reasonable care and skill.
18. Changes to pricing or these Terms
We will give at least 30 days' written notice of material changes to these Terms or your
subscription price.
Price increases will not take effect during your initial three-month commitment without your
agreement. After that commitment, changes will take effect no earlier than the renewal date
identified in our notice.
If you do not accept a material change, you may cancel before it takes effect. If a material
change must take effect during your minimum commitment, you may end the subscription before the
change without paying fees for the remaining period.
19. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales will
have exclusive jurisdiction over disputes arising from this agreement.
